#gamertag problem

1 messages · Page 1 of 1 (latest)

ornate raven
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Hello, I want to change my game tag, but I changed it a while ago and now I have to pay for a new one and it shows me that "The currency is not supported. Thank you for your interest. This Microsoft product is temporarily unavailable for purchase." ? My currency is changing from leva to euro. And can you help me solve this problem with my game tag?😭

void domeBOT
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@ornate raven Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

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unique fox
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Confirm if location is set to correct country.

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also check if payment method was issued matches ur country u r living in.

ornate raven
unique fox
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check ur payment options and ur location.

ornate raven
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I have a visa card and I entered it into my profile and changed my region to another and then changed it back to mine.

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and this is what I get

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"The currency is not supported. Thank you for your interest. This Microsoft product is temporarily unavailable for purchase."

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@unique fox