#I'm trying to download a game on a separate pc

1 messages · Page 1 of 1 (latest)

tight nova
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I told my friend about a game I got and he was interested so I came to his house and signed my Xbox account in on his pc. We went to go download the game I own (I bought it about 3 weeks ago) and it said we needed to buy it. I'm just confused as to why I can't download a game I own and if there's a way to fix it?

azure stormBOT
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@tight nova Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

mental vortex
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Did u buy it on xbox? Which game is it?

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Make sure its a play anywhere game. Or buy the pc version otherwise u cant if u brought the xbox console version of the game u cant play it on the pc.

tight nova
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@mental vortex I bought it on the Xbox app on my phone, it's persona 5 royal, and it's a play anywhere game, I played it on my pc and my Xbox but when I logged into my account on his pc it said I didn't own it and that I had to buy it

mental vortex
tight nova
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Well it asked if he wanted to set my account as the store something and so we did that but I would never switch and we did it like 5 times

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Could just be an internet issue

mental vortex
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from what u said. it sounds more of a credential issue tbh

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especially if it ask u to buy the game again.

tight nova
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Yeah

mental vortex
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if its a console there wouldnt be any issue since its pc ....