#Xbox is stuck on a screen

1 messages · Page 1 of 1 (latest)

hearty fable
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My Xbox One is stuck on an "Personalised ads " screen when logging in, it doesn't let me go up to select my option, only lets me press "tell me more" which doesn't help, i've tried exitingnand logging in again, but that doesn't solve the issue. What can i do?

shadow vigilBOT
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@hearty fable Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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