#Controller AUX Jack works on PC but not Series S?

1 messages · Page 1 of 1 (latest)

fallow jacinth
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My issue is specifically with an Xbox series S console and this specific controller's audio jack not playing sounds. It is a series S robot white model and I am not an Xbox Insider.

Issue does not display on PC oddly enough. Audio can be adjusted and works fine there.

A list of troubleshooting everything I have attempted thus far:

  • opened the controller and pins are still in contact with PCB
  • tested on PC and charges and works fine.
  • Tried via bluetooth and audio dropped (expected behaviour)
  • updating the firmware via PC using xbox accessories app on windows 11
  • changing volume works
  • testing on PC and volume works
  • Audio still doesn't work in Xbox
  • Disabled audio enhancements in the Xbox console's audio tab.
  • checked volume settings for the headset in use.

I have heavily researched my issue on the internet, even going so far as looking at the PCB diagram and it appears that it should be working fine but I have 2 less pads on the PCB than other schematics show.

As far as I can tell I should be getting volume output from the controller on my xbox console but it just doesn't do so via my headset.

oak copperBOT
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@fallow jacinth Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

neon rose
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sorry but since u open the controller u broke the terms of service. nobody here can help you.

fallow jacinth
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which terms of service?

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that response doesn't answer why it works perfectly on my PC

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and updates the firmware fine on the PC, and xbox

fallow jacinth
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🚨 14. Prohibited topics include: game sharing outside your household, hardware disassembly or modification, piracy, emulation, violating Xbox policies or Terms of Service, explicit or NSFW material, leaks, and any questionable or illegal activities. Moderators may apply discretion to other topics as needed.

I wasn't discussing how to do hardware disassembly, but why it works on windows 11 but not xbox series S...

fallow jacinth
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Leaving this here for anyone else.

To factory reset your controller:

Press the Xbox button  to open the guide, then go to Profile & system

Xbox Assist
Get Help
Help topics
Console & accessories
Controller
My controller has connection issues after the last update.

Select Check controller firmware to open the controller firmware reversion screen in the Xbox Accessories app, then follow the instructions in the app.