#Won't let me purchase anything with a reward points

1 messages · Page 1 of 1 (latest)

heady hazel
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So I am trying to claim 330 mine coins with reward points and when I press the redeem button it says that I have redeemed it but my balance stays the same and I don't get the email. Can someone help me please?

violet haloBOT
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@heady hazel Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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