#Purchase Problem

1 messages · Page 1 of 1 (latest)

finite narwhal
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I’m having this error every time I try to add a payment method (credit card) to my Xbox account. I’ve tried MULTIPLE times trust me, with different cards nd made sure all the details I put were correct yet it always told me that something was wrong check credentials or use different card, my bro used one of the same card on his xbox and bought the gamepass, any ideas?

vagrant flintBOT
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@finite narwhal Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

brisk reef
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Make sure your card procsser/bank account accepts reocorring payments

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Use the card to buy gamepass from a other retailer

finite narwhal
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It does