#Not able to switch login for xbox app on pc.

1 messages · Page 1 of 1 (latest)

lofty nacelle
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when i try to login to the xbox app it automatically uses an email that's not even mine that i've never seen before and it doesn't give me the option to use a different email. when i press the back arrow it just shuts out of it completely. i've entirely reinstalled the app, i've tried resetting the app data i've tried repairing the app in windows settings none of that has worked. can't find anyone else with the same issue.

ashen hornetBOT
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@lofty nacelle Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

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  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

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ebon fulcrum
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Email you haven't seen before is a little considering. But are you able to login your account anyway else like the web or store?

lofty nacelle
ebon fulcrum
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try logging into the store first, and then the xbox app

lofty nacelle
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microsoft store? i have, doesn't give me an option to log into the app with any other email

ebon fulcrum
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so you sign out of the store, and then sign in and it doesn't you?