Hello, I'm having trouble with the Xbox points system. I requested to exchange approximately 5,000 points for a €5 gift card, but I haven't received an email or any money in my account. What should I do? Thank you.
#Xbox Rewards
limber fable
nova zephyrBOT
@limber fable Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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queen gale
U could try using ms rewards support page https://rewards.bing.com/support
limber fable
U could try using ms rewards support page https://rewards.bing.com/support
I'll take a look at that and get back to you, thank you!
Oh it’s work, my bad !
limber fable
I have news
I was able to contact Microsoft Rewards support. The money was indeed credited to my account, but when I go to the store on my Xbox, I only see my initial amount (51 euro cents). However, when I try to buy a Black Ops 7 pack, for example, it shows I have €5.51 in my Microsoft account, but there's an error with every payment.
limber fable
Error code : htj98kK8L0GZ4BAH.1.10.1.2.1.23
signal wasp
that isn't an error code its just a referance of some kind. Contact support back and advise with a screenshot of the issue.
clearly something funky is going on with the way they had to manually add it and only support will be able to fix it.
limber fable
clearly something funky is going on with the way they had to manually add it and...
Okay, I'll do that then and I'll keep you updated on the progress, thank you!
wicked venture
Error code : htj98kK8L0GZ4BAH.1.10.1.2.1.23
that fake
limber fable
Well, no response from Microsoft or their support, thank goodness they exist…
Isn't there anyone from the staff here who can help me?
queen gale
No staff here has anything to do with ms rewards support.
limber fable
Damn… so I'm stuck?
queen gale
I always send an email once every few days
From the email chain that ms rewards send me
limber fable
From the email chain that ms rewards send me
Are you opening a new ticket or replying directly to their email response?
queen gale
Are you opening a new ticket or replying directly to their email response?
Replying
limber fable
Okay