Right after I redeemed 50$ and I buy the game pass and they charge me, then it says error, I check to see if I got the game pass, it says I have 11$ but no game pass. What do I do and how am I gonna get the game pass. It says in the purchase order I didn't buy anything. So what do I do? Please help
#Game pass ultimate error
gaunt basin
copper willowBOT
@gaunt basin Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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gaunt basin
I didn't get the error code number, and I'm on Xbox 1 s. I've tried re buying it but I only got 11$ since they charged me. Firstly I redeemed my code and got 50$
Like 20 minutes ago I still have the card I redeemed
proven relic
restart console. but if it dont work contact official support as no one here can help with billing issues
check on a browser on mobile device to see if u have an active ultimate sub
gaunt basin
restart console. but if it dont work contact official support as no one here ca...
Tried that I check if I have an active subscription It says I dont. So I can't even click anything to even make a report
And I can't contact anything to do so cause it says they don't have anything
In the order history it doesn't say I bought anything either
proven relic
then u need to contact official sup[port
gaunt basin
then u need to contact official sup[port
How so any like Gmail or anything
proven relic
use the link above.
gaunt basin
I've been trying that but it's only an AI bot responding I've tried all they said
proven relic
Then contact support as i said.
gaunt basin
Still ain't done nothing about it
Just did a 25$ card this time it's in order history but aint in my account
proven relic
Forgot to ask but r u in a country that has game pass ultimate support
gaunt basin
canada
proven relic
Just read u got it to work. Nvm then
gaunt basin
Just read u got it to work. Nvm then
No I just redeemed a 25$ card then got premium
I never got that 38$ back doe