#My Minecraft account was hacked

1 messages · Page 1 of 1 (latest)

vast zealot
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Hi, how are you? Today my Minecraft account was hacked. I contacted support, but they haven't given me a solution. They say the account was suspended. Now I want to know if the Xbox team can transfer my Minecraft account to another account. I have all the proof that I purchased Minecraft, or at least help me regain access to my account. I should mention that in this hack, they also accessed my Microsoft account. I already contacted support to see if I could recover it, and they said no, but the account has already been suspended. I just want to recover my Minecraft account. The email linked to the account is moises_guillermo@outlook.es. The hackers have already changed everything on the account, including the password. They also activated two-step verification and changed the recovery email. If anyone here can help me, I would be very grateful. I want to clarify one thing: I am a low-income person. If I had the money, I would buy another Minecraft account, but I don't. It took me three months to save up. I am 18 years old, I live with my grandmother, and I work. The money I earn is just enough to eat, which is why I am asking for help through this platform.

elfin pebbleBOT
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@vast zealot Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

elfin pebbleBOT
neat jacinth
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So what MFA have you turned on and have put ever your mail address in any discord server or discord bot ?