#Xbox game I bought is on trial

1 messages · Page 1 of 1 (latest)

bright aurora
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I am trying to play pvz gw2 again with my friends because of all the hype about it getting revived. I have played and purchased the game since 2016. However, whenever I play the game it says i'm on trial and have 3 hours left before I have to purchase it. I think it might be related to my xbox game pass because around a year ago I bought the gamepass and it ran out, and after it ran out I noticed that pvz gw2 became a trial game. Please help, I know I bought the game because I have it installed since 2016 and I never bought any gamepass until 2018.

proud rockBOT
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@bright aurora Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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bright aurora
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I'm on xbox one, I already tried contacting support but I can't find anything specific to my problem. I tried to sign into all my accounts at once but all of them are on trial so I just uninstalled the game but it says i'm installing the trial version. I searched online for similar problems and found this reddit post that seems very similar to my problem: https://www.reddit.com/r/XboxGamePass/comments/19brg4r/xbox_tells_me_to_renew_gamepass_to_play_a_game_i/?utm_source=share&utm_medium=mweb3x&utm_name=mweb3xcss&utm_term=1&utm_content=share_button

keen plover
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Do you have Game Pass now? It's an online game so it requires a subscription to play online. When you first bought it, that would have been Gold which is now Game Pass

bright aurora
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I dont have any gamepass now

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but i never had a gamepass when I first got the game

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and I could play it fine so idk

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so if I do repurchase the game would I have to buy a gamepass to even play it?

keen plover
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Game Pass wasn't a thing n 2016. It would have been Gold

bright aurora
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yea

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i had the gold pass as well

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but i got it after i purchased pvz gw2

keen plover
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That's why you could play it back then. Gold is now Game Pass Essentials. You would need that to play online

bright aurora
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well wouldnt i still be able to play non-online version of hte game

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or at least go into the game

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i dont remember having gold pass when i first got the game but maybe i did

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so does not having the gamepass mean i cant even go into the game?

keen plover
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As long as you're still using tthe account that purchased it, you should still be able to start it

bright aurora
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ill see cuz i still have a few hours left on my trial what happens to my game after it runs out

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thank you