#game gift issue

1 messages · Page 1 of 1 (latest)

haughty bough
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on xbox pc, i gifted my friend from the usa sea of thieves, im from canada, but it wont let them actually claim the game and it still took my money, how can we fix this?

nova boltBOT
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@haughty bough Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

dim thistle
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You can't gift things to people in different countries. You'll need to contact Support for a refund, or give the code to someone in Canada.

haughty bough
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hmm okay thank you

lost violet
calm kelp
dim thistle
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Please don't hijack another persons support thread @lost violet