#MY account got hacked and now i cant switch accounts

1 messages · Page 1 of 1 (latest)

quasi solar
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Hi! Im using xbox app on PC and i want to launch a game, when I do it prompts me with this: "Use windows hello with your account".... I dont have access to that account anymore but theres no way to enter another email, what do i do??? Id love my account back but i dont think thats happening, I just want to enter my other xbox account so i can play

tight coralBOT
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@quasi solar Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

quasi solar
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I can get in vc with someone to screenshare if needed, I seriously found nothing online so id be surprised if something was found here!

tight coralBOT
fresh wadi
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for switching accounts, you need to logged into the store on the same account as the xbox app.

quasi solar
quasi solar
quasi solar
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Hello?

ornate fern
quasi solar
ornate fern
quasi solar
ornate fern
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yes

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read what i said again

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there is no other way

quasi solar
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so like i just cant play games anymore

ornate fern
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not unless you can recover the account

quasi solar