Microsoft account hacked and email changed. Email was changed to some russian domain and i know the address .Where can i go? I want to talk to a human
#My account was hacked
muted hinge
noble elkBOT
@muted hinge Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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noble elkBOT
Follow the instructions here if you believe your account has been compromised: https://support.xbox.com/en-US/help/account-profile/manage-account/compromised-account-solution
muted hinge
in account recovery should i type my original account or the account which the email was changed to?
muted hinge
What the hacker did
(1) He got access to my account password in some way.
(2) He deleted my phone number from account. This is how i got to know about this.
(3) He then changed my mail to some russian domain.
What i have tried till now:
(1) I was able to get hold of the email address that the account is under now. I found it when i tried to log into my xbox account and it forced me to sign again with another email i don't know.
(2) I filled the form on the Microsoft ACSR website and was able to change the password of the account. The email is still not mine.
(3) I have been locked out as the hacker has enabled Microsoft Authenticator, so i cannot log back in. Only two ways of authenticating and they require me to either send a verification code to the changed email address (.ru) or authenticating using the application (Authenticator App) which only the hacker has access to. He can also change my password on his will.
Account is set for deletion in 90 days, ie, on 26th Jan 2026
proven kraken
You use your account information, unless for some reason you know the hacker's login. Follow the steps for recovering the account, and where you can't login, the next steps is to verify your identity.