#Constant freezing, and console has to be off for games to install.

1 messages · Page 1 of 1 (latest)

floral marlin
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About a week ago, my console started freezing up and disconnecting my controller after I open the dashboard or a few apps or clips, the Microsoft store fails to load sometimes, and nothing will install unless my console is turned off. I have factory reset my Xbox 4 times now, changed my network, unplugged the Xbox, and done pretty much everything I can find online to help the problem. I was on the phone with support earlier and other than just cleaning the thing, I really don’t know what to do anymore.
It seems like nobody online has ever had this problem. I had a lot of things queued just now, and none of them made progress on the installation, but I factory reset then magically everything was installed. I’m lost.
Doing these power cycles temporarily fixes the problem, but then randomly installations will come to a screeching halt, everything freezes up, and I have to reset the console again.

wintry bayBOT
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@floral marlin Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

formal tinsel
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hm what i reccommend is bringing it to Somebody that knows About xboxs and knows how to fix them its something with the Xbox itself did you spill a drink or have anything nearby the xbox or anything....

floral marlin
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na

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it just randomly started happening

formal tinsel
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hmmmm.

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What type of xbox you got

floral marlin
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i put it in the tags, series x

formal tinsel
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did you buy it off of someone

floral marlin
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na

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i’ve had it for years mang

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its never been faulty

formal tinsel
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yea then its most likly a Xbox problem it self or dust or something got inside of your xbox