#Full library won't load

1 messages · Page 1 of 1 (latest)

crystal mason
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On my Xbox full library only the first row of EA Play games will show up. I've refreshed my home page and restarting my Xbox but that hasn't worked

native estuaryBOT
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@crystal mason Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

crystal mason
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Below the only games that show it says "We couldn't get some of your stuff" and on the game pass, ubisoft+ and owned apps tab which obv has not game pass games it says "We're having trouble getting your stuff right now" with a try again button that doesn't work

crystal mason
raven flower
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Others (including myself) are having this issue. It appears to be an issue with Xbox and not your console specifically.