#Games crashing

1 messages · Page 1 of 1 (latest)

abstract sorrel
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Hi i have xbox series S. I bought it from a third party seller and I have had it for like 2 years. Recently during like the past 2-3 months, some of my games have been crashing like a few times per week. Recently during the past 2 weeks it's been worse. The games that crash are big like Genshin Impact or My Hero Ultra Rumble. I've tried restarting my xbox but it doesn't help. My xbox is also up to date.

One thing i've noticed is that my xbox does get pretty hot. I thought it was normal?? Right now it's flat horizontally with the black square at the top. Is it blocking some vents? Is the issue overheating??

Is there anything else I can try/ and or do? I'm guessing games crashing is a common issue? Plz someone help atp i'm pulling my hair out it's drivin me insane slowly.

rotund depotBOT
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@abstract sorrel Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

mellow summit
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If the Xbox is overheating, it’ll auto shutdown and show a warning when you turn it back on.

abstract sorrel
abstract sorrel
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OMD i'm goin INSANE. my xbox has been crashing so much when playing this one specific battle royale game and it's actually driving me insane

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genshin impact crashes very rarely but like it's THIS ONE SPECIFIC GAME and i'm actually pissed off

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it's not overheating, i've tried restarting

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and i can't change graphics

vast panther
abstract sorrel
vast panther
abstract sorrel
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abstract sorrel
vast panther
abstract sorrel
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vast panther
vast panther
# abstract sorrel yes.... i'm scared

This is what the AI overview said. Your Xbox Series S may be crashing in Genshin Impact due to overheating, software glitches, or a corrupted game installation. To fix this, first ensure the console is properly ventilated, then perform a full restart, clear the console's cache, and if the problem persists, reinstall the game.

abstract sorrel
vast panther
vast panther
# abstract sorrel what is console's cache?

To clear the cache on an Xbox Series S, shut down the console completely, unplug it for at least two minutes, then plug it back in and turn it on. You can also go to Settings > Devices & Connections > Blu-ray > Persistent Storage and select Clear Persistent Storage.

abstract sorrel
vast panther
abstract sorrel
vast panther
abstract sorrel
vast panther
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K

vast panther
abstract sorrel
abstract sorrel
vast panther
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Try and see if it crashes

abstract sorrel
vast panther
abstract sorrel
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and i'm not getting any type of console or new pc any time soon so if it's a hardware issue im cooked

vast panther
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Have you ever taken your Xbox apart?

abstract sorrel
vast panther
mellow summit
vast panther
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I mean if it's his HDD he might have to replace it...but he did say he got it used so he should check if it was opened before

vast panther
mellow summit
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When the game crashing, turn off the Xbox or does it return to the home dashboard?

mellow summit
vast panther
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Ok then

abstract sorrel
abstract sorrel
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vast panther
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It has mini symbols of the Xbox logo

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I'd text you the image of what it looks like but I can't

warm bone
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You should keep the xbox in an open space

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So the fans have space, and you could use a microfibre cloth to clean the outside

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For the games crashing. Try some offline games, like the ones with physical CDs. If they're working fine then its not a hardware issue

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If the physical games are also crashing, it doesn't necessarily mean its a hardware issue. Don't do anything rash or permanent and wait for an expert or someone who knows whats going on to help you out.

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And try going on microsoft community forum or look at microsoft help pages

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Reddit could help with getting an idea of whats happening. But looking to reddit for a diagnosis is like searching online for your health symptons (dr google 😂 )

abstract sorrel
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Okay thank you so much!!!

abstract sorrel
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Guyssss it still is crashing!

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It's actually crashing a lot. Couldn't even load into a game. It's also disadvantaging my teammates that have to deal with a missing teammate

mellow summit
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It might be an issue with the GPU. The console will have to be sent in for repair to diagnose the issue.

abstract sorrel
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I tried deleting my profile and readding it cuz i heard it fixes corrupt game files

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I'm gonna see if it works

abstract sorrel
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bruh it crashed again. It usually crashes between loading screens

abstract sorrel
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so this is what i'm doing now. I deleted the game from my profile. deleted my profile. re added my profile. and now i'm reinstalling the game. hopefully now the game files are corrupt or anything

abstract sorrel
# abstract sorrel so this is what i'm doing now. I deleted the game from my profile. deleted my pr...

Didn't work. I sent a support message to xbox saying: The game "my hero ultra rumble" keeps on crashing on my Xbox series S. By crashing I mean it freezes for a second then just closes and takes me back home. This happens every time I try to play the game. I have a few games on my console, and this is the only game that crashes like this. For example Genshin Impact is more demanding I assume because of its size, and that doesn't crash at all. I have two profiles, it crashes on both. I have done many things. I'll list all of them. Disclaimer: my xbox series S does not have heating issues. It is in an open space in a straight up position with the black circle out in the air with no obstruction. The console gets a little hot but I'm sure that is not the issue. Also I don't think that there's dust or anything inside the console. I've tried restarting the console. I've tried unplugging it for some hours and restarting it again. I've tried reinstalling the game. I've tried deleting then re-adding the profile that I use the most. I tried deleting the game, then deleting the profile, then re-adding the profile then reinstalling the game. I've tried switching wifi connections to another one. My console is up to date and no issues come up. The last option I haven't tried is deleting the data of the game then re-syncing it to the cloud, but I'm scared all the data will be deleted because of the fact that my hero ultra rumble isn't a game in which you have specific accounts. You just play according to what profile on the xbox you are currently on. Please help me fix this. By the way i've had my xbox for almost a year now.