#Issues Paying

1 messages · Page 1 of 1 (latest)

silk zodiac
#

I was fully able to purchase subscriptions (gamepass) last month when I was 17. I’m now 18 and trying to repurchase this but it won’t let me at all.
“You need an adult in your family to but this”
Yet it can’t send a request to anyone and I am an adult.

Does anyone know if I have to sort out my account now that I’m no longer a child, if not is there any other solution?

fervent matrixBOT
#

@silk zodiac Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.