#locked account

1 messages · Page 1 of 1 (latest)

rough canyon
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Im trying to unlock my account, but I can’t because the verification that im attempting won’t work, which is a code sent through text message. It keeps telling me to try other methods, but there is no other methods.
The xbox help chat bot online doesn’t help one bit and I have no clue what to do.

red matrixBOT
#

@rough canyon Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
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