#Video appears with a sad emoji with some videos I try to preview either on the Xbox, and mobile.

1 messages · Page 1 of 1 (latest)

woeful charm
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I've tried keeping my capture location to at least at 80%, reset my xbox (restarting it and reset my xbox through settings), any help? Because I need to download my videos that I have recorded on my Xbox Series X.

royal compassBOT
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@woeful charm Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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woeful charm
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There are also no error codes received by this appearing and this happens with any game either it lets me download with that sad face not appearing, and then sometimes it happens.

frail osprey
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Try reuploading the clip