I need help please

[split ferry]

I need help. My game The Binding of Isaac was refunded out of nowhere, and then my Xbox Game Pass Core (Essentials) subscription was refunded as well. After that, I noticed that V-Bucks were purchased and refunded three times, which means I can’t request any more refunds for them.

I tried refunding the V-Bucks in Fortnite using the in-game refund tickets, but when I logged in, I found that I’d lost all my progress. My account was completely reset — all my skins are gone, and I’m back to level 1 as if I just started playing.

I’ve tried everything with Xbox Support, but the chatbot keeps giving useless answers. I really need help fixing this.

[marsh jackal]

@split ferry Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.