#need help

1 messages · Page 1 of 1 (latest)

trail talon
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xbox app on opening screen need help

lofty bayBOT
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@trail talon Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

trail talon
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its on app opening screen

icy scarab
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Explain whats going on

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With details

trail talon
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when i open the xbox app on pc it opens then just says launching xbox and it stays on there for along time

icy scarab
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Checked your internet connection?

trail talon
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yes

icy scarab
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Restarted your pc?

trail talon
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have done that

icy scarab
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Reinstalled the app?

trail talon
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done that

icy scarab
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What r your specs

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Got an old pc or new?

trail talon
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decently new

icy scarab
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Mhmm

trail talon
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amd ryzen 7 5700
with a rtx 360

icy scarab
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360 or 3060?

trail talon
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3060

icy scarab
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Eh lem me see

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Check for windows updates

trail talon
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will do

icy scarab
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Repair or reset xbox app

trail talon
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i repaired

icy scarab
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• Press Windows + I - Apps -> Installed
Apps
• Find Xbox in the list
Click the three dots - Advanced options
• First, click Repair
• If that doesn't help, click Reset

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Or repair reset microsoft store

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Wait what windows r you using?

trail talon
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11

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still doing it after repairing and reseting it

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@icy scarab

icy scarab
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You can chat with them