#problem with gamepass

1 messages · Page 1 of 1 (latest)

carmine coral
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I tried to play today games on gampass, i have active subscription, but on the app the tell me to buy, when i click on link to the microsoft website its write there that i have active subscriptio. in app there is notofication that something is with my microsoft store but when i open microsoft store evrything i good.

magic coyoteBOT
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@carmine coral Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

empty isle
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check if u sign in with same acct that has gp on ms store and xbox app on pc

carmine coral
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its the same

empty isle
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do u live in a country that supports pc/ultimate game pass

carmine coral
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yes

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yesterday i was playin normally

empty isle
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try logging out and back in and restarting pc

carmine coral
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i will not send you screenshots becouse i live in Poland