#Hi i redeemed a code it says its redeemed but how do i claim the item itself?

1 messages · Page 1 of 1 (latest)

south crane
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ill send a screenshot

kindred trellisBOT
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@south crane Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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south crane
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im on a windows 11, i bought a card from eneba and redeemed the code it says "voltooid" which means used/done but i still havent gotten the robux on my account do i need to buy it personally or

supple glade
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This is the downside of buying from places like Eneba and G2A they're very well known for things like this - selling used codes, stolen codes or codes purchased with stolen cards. You could tray reaching out to their support, but might need to face that you''ve ost your money. It's not anything Xbox can assist with

south crane
supple glade
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Oh, sorry, I completely misread. I thought you meant you tried to redeem it but it said it was already used.

If you can se it in your library, you should just be able to click on it and install it. Otherwise you could search for it in the Xbox app / MS Store and install it from there.

south crane
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is there like a video somewhere its my first time doing this lol

supple glade
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Using the Xbox app, for example, click on My Library on the left hand side and then look for your game.
Once you click on it, you should see an option to install. If there isn't an option, it may be that you have redeemed a code for an Console only game

south crane
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Rip bought for a console only game

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Thanks ig its wasted

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💔

south crane