#Screenshots not loading on Xbox app

1 messages · Page 1 of 1 (latest)

pastel horizon
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Hi, I was wondering if someone would be able to help. Whenever I try to open my screenshots on the Xbox app on my phone, this comes up

shadow sluiceBOT
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@pastel horizon Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

pastel horizon
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I can't attach an image

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Basically, it's a grey screen with a sad face on it