#Didn’t get rewards points for game purchase?

1 messages · Page 1 of 1 (latest)

frank path
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Hi all,

Earlier today, I purchased Battlefield 6. When hovering over the button to buy it, a little pop up showed that said I would earl 2,519 rewards points as well as rewards level 2. However, multiple hours later. I have yet to receive these points, or any message from Xbox about getting the points. What can I do!

fleet wyvernBOT
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@frank path Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

brittle sierra
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Contact Rewards support via the contact link at the bottom of the Rewards site

frank path
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I don’t see anything for rewards specific support

brittle sierra
frank path
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Ah, I was on the wrong site

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Thank you!

brittle sierra
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You're welcome

frank path
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When I press submit it tells me I need to complete a verification step, but when I scroll down, there is no verification. I then click submit again, where it gives me the same error, so I scroll down and now a captcha shows up, but it says successfully completed. So I click submit AGAIN, and it goes away and still gives me the error

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It’s a loop

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So stupid that you can’t send screenshots in a support channel as this is very hard to explain

brittle sierra
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Try clearing your browser's cookies/cache or try another browser. Lookng at your profile, you may not have gotten points due to your age. Xbox rewards are only available for 18+

frank path
brittle sierra
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Then support will have to look into itt

frank path
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I’ll try to get it sublityed

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Submitted*

frank path
rugged flax
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Are you sure it's not just a delay?

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I'd worry about this after like 3 days myself. You have your email receipt and transaction history so there's nothing to lose by waiting.

unique night
rugged flax
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Ok so the reason I brought that up is that recently I noticed on the purchase complete screen it said the points would be added after a couple of days.

unique night