#Cannot log into any XBOX games despite being logged into XBOX app.

1 messages · Page 1 of 1 (latest)

crude vortex
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Hi there, i own Forza Horizon 5 on steam, however i cannot log in, on my 2nd windows logon user, the game does work, but not on this one, why is that? the game has all dependencies and services running.

stiff pebbleBOT
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@crude vortex Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

crude vortex
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i cannot upload any videos for some weird reason, so i can dm anyone the video if needed, its a dumb rule to have in a support channel

brisk oxide
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you can share the video though a sharing site like one drive or you can explain using words

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it sounds like your trying to use a 2nd account and that will not work you need to sign into steam with the account you own the game on. If you own it on xbox or gamepass then you use the xbox app but they are separate store fronts and are not linked

crude vortex
crude vortex
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@brisk oxide mb for ping but ive been havin it for a long tie and my patience has nearly run out

brisk oxide
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from the video its mentiong about not been signed in with a profile. I know your trying to sign into the game but make sure your signed into xbox app and windows store with the same account, and you set up a profile,.

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you also can not have the same profile on 2 accounts

crude vortex
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im logged into windows with a local account, not a microsoft account

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im logged into xbox app and sotre wit hmy gaming account

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both arre the same

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it does not work. @brisk oxide

crude vortex
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ive logged out of everything and re logged in and its strill not working

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this needs advanced troubleshooting