Xbox mobile app troubleshoot

[gray robin]

Hi I’m jimmy,

I am experiencing an issue with the Xbox mobile app. It consistently displays a message indicating that I need to wait for my Xbox to use the remote download feature, despite my current location being a school. I would appreciate any assistance you can provide.

[astral badger]

@gray robin Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.