So I'm trying to renew my Xbox Game Pass Ultimate subscription.
It's been suspended due to an unpaid balance of 17,99.
Now I have 28.69 on my account.
Recurring billing is on, yet it's not automatically renewing.
I can't pay the outstanding balance of 17,99 myself, as it just gives me an error everytime, basically saying that "the sum of 17,99 couldn't be processed, please try again later".
I can't cancel the subscription either, as it just loads some other page, and then reloads the same page (the manage subscription one.)
Please help me!
#XBOX GAME PASS SUBSCRIPTION PROBLEMS!
hollow blaze
gentle roseBOT
@hollow blaze Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.
To help us help you, make sure to answer:
- What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
- **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
- Have you searched the error code or for similar problems? (Tell us what you found.)
If you don’t answer these, you might not get a response.
cerulean coral
You need to contact official support for billing/account issues.
hollow blaze
Does that fall under that category though?
cerulean coral
Yes. Because nobody here can access your account to see what's going on.
hollow blaze
And there's no fix or anything?
cerulean coral
Not that I'm aware of.
hollow blaze
How do I best contact support? The official support site has too many options and feels like a headache to me.