Connecting EA account

[rocky iron]

I’m trying to play skate 3 but I need to connect my Xbox account to my ea but whenever I try to connect it, it says something went wrong. All I see when I search it up as that I must’ve already connected another account to my ea my that’s not the case. I don’t know what to do and need help please

[sage thicket]

@rocky iron Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[rocky iron]

Also when I go to my Microsoft account it says my EA is connected but on my EA account it says it isn’t

[dusky blade]

go on a browser and verify if ur xbox acct is connected to the correct ea acct at ea website

[fresh yarrow]

Likely your ea account is linked to a other xbox account you need to talk to ea support

Pray to God you have access to the email linked because the 1st thing ea support will do is send a 2 factor code to the email and if you can not provide it they lock the account. I have to use a other gamertag now if I want to play a ea game that needs online sign in SMH 🍿

[dusky blade]

ouch....

[rocky iron]

I’ve checked my EA account already and there’s no Xbox account connected

Is there a way to check if my Xbox account is already connected to a different ea account?

@fresh yarrow @dusky blade

[dusky blade]

i usually check on ea website. it will tell us if there is an xbox acct associated/linked to the ea acct

[rocky iron]

It’s not linked

When I try to connect it says something happened and gives me a button that says go back. When I click on it Well that didn’t go as planned, we’re experiencing technical difficulties. Please stand by or try again later

[dusky blade]

did u try to contact ea support?

[rocky iron]

Yeah but no repsonse so far and there isn’t any issue option for the problem I’m having

[coral spruce]

you can just make a new ea acc or you can go to thare webpage and unlink your xbox and relink i think

[fresh yarrow]

You sign into the ea website by selecting the xbox account log in and then selecting connected accounts. It's very possible you don't have access so you need to contact ea support to see if they can help

[rocky iron]

Didn’t work when I try to login with Xbox it saysWe couldn’t retrieve your Xbox account details because you’re not part of an Xbox Family. Join an Xbox Family, then try again.

[fresh yarrow]

Right so sounds like you have a child account and you would need a parent to allow

[rocky iron]

Like a child ea account? That makes sense I made it years ago

How do I change that?

But I’ve connected other accounts before

[fresh yarrow]

you need to contact ea support

[rocky iron]

But I’ve already connected my PlayStation and steam accounts. Why would it be different for my Xbox?