I have had this account for years upon years I am on old gen Xbox have a new gen but don't want to restart my account. The problem is it's my step dad's old email from 2018 and he is not signed into the email and doesn't know the password there for I can't change it because Xbox wants to say I'm not giving enough info to change it and it's really making me mad everytime I call to get support on this situation a AI answer the phone and gives the same bs answer idk what I have to do but it's sickening I can literally give my Xbox id number I can give the email like idk what to do anymore please help
#MY XBOX EMAIL WONT CHANGE
drowsy plaza
ancient raftBOT
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drowsy plaza
I am trying to change my Xbox email and password but I am not signed into my email and I do not know the password because they are both my stepdads old stuff from 2018 I'm on Xbox one
I have tried to contact Microsoft that didn't work I have tried to give my email my phone number
Yes I have when I contacted Microsoft
swift valve
thats the issue with using an email like that its very hard to recover if you lose access - has you have no recovery options.
Depending on the situation you may be able to sign in to account.microsoft.com and then update the email with your info you then need to wait 30 days before you can add the account to any new devices.
If you use a trusted device this will be easier if possible. If you use 2 factor then its a bit more tricky unless you have access to backup security information such has a secondary email or phone number. If you dont have that access and can not recovery then you just need to make a new account (or use it has it is)
thats why its important to use the right email and make sure you added secondary security information or recovery codes on accounts so this does not happen