Hello. does anyone have problem with adding payment options on console? I cant add as it gives me error under Cardholder name to check my details or add a new card.
I just changed to newly bought xbox console, and ive been using this card without any problems before.
#Check that the details in all fields are correct or try a different card
oak fox
warped peakBOT
@oak fox Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.
To help us help you, make sure to answer:
- What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
- **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
- Have you searched the error code or for similar problems? (Tell us what you found.)
If you don’t answer these, you might not get a response.
oak fox
I have XBOX series S
I tried using other credit cards, same outcome, theres no error code just the error sentence that i placed in the title of this thread.
i also cant add credit card on microsoft account page, ive also tried other browsers...same outcome
neat shoal
all we can tell you is make sure the details are correct you entered and you in a supported region.
oak fox
lol ive been tryin to fix this for few hours already, i even spoke to real support agent they said they gonna look up and fix it in few days....and someone wrote somewhere on the internet to switch network and so i did...switched from one wifi to another wifi network and it works now
neat shoal
if support advised you it needs fixing then what ever you do or get advised isnt going to work is it