#Due to your age

1 messages · Page 1 of 1 (latest)

karmic zealot
#

I am attempting to install Game Pass games on my PC from the xbox app, however M rated games are giving me a warning and now showing up. The App Tells me Due to your age, search results may be filtered with a link to Family Online safety. I have checked my birthdate and it accurately shows my age of 47. As the Family "Manager" i cannot find anywhere in my account or the family safety account that is causing this to happen.
I have been searching all day without any luck and would appreciate any help.

copper salmonBOT
#

@karmic zealot Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

dense cedar
#

contract official support. if u have age restriction issues if though u r actually over 18 years old. they can solve those issues for u