#Can’t sign into my account.

1 messages · Page 1 of 1 (latest)

frozen turret
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Im trying to sign into my main account and brothers account but it just keeps loading forever and im unable to sign in as it says I should try to sign in a few minutes and gives me an error code.

It only happens with those 2 accounts as any others seem fine.

wanton hearthBOT
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@frozen turret Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

terse idol
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you would have to delete the account and re-add them I dont know what is happening at xbox and I am sorry that you are having that problem

frozen turret
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I did just that but it’s the same issue, just with the extra Step of logging in and doing the whole ordeal.

terse idol
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Must be a api thing have you joined any random parties from the group post section

frozen turret
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No, I am in the insiders Xbox tho, they have been saying the recent update broke ppls consoles but I can’t unroll because I can’t even access my own profile.

terse idol
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ahh I see perhaps we might have the same problem here as a wave of hackers on the pc side of the xbox have been locking people out of their accounts either with bans or just keeping people from logging in. This is really unfortunate because xbox believes that these are normal bans I would try and call the support team and if that dosent work I would hit up at the forums until the problem is addressed by the public enough to warrent a look from the higher ups!