#New xbox controller has an unstable connection with xbox one console

1 messages · Page 1 of 1 (latest)

agile mica
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The newer xbox one controller (the one with a share button) does not have a stable connection with my 2015 xbox one. It does maintain a stable connection with PCs and mobile phones. What should I do to temporarily fix this until I get an older gen controller because upgrading my console is not an option

lime sapphireBOT
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@agile mica Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
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  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
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agile mica
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2015 xbox one model

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ive tried using a wired connection and connecting from a mobile phone doing remote play

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mobile phone seems to be working but i can see it being problematic for pvp games

surreal cove
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wired works on the xbox, but wireless doesn't?

agile mica
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yup

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wireless connection is unstable basically

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its like trying to use the controller far away but im like less than 1 meter away from it

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@surreal cove

surreal cove
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Did you check the batteries? Check for controller updates?

agile mica
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controller is up to date

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changed the batteries

agile mica
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Still didn't work

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Forgot to say that earlier