Xbox rewards issue.

[deft yoke]

Hello. I am trying to redeem my points, but it won't give it to me. It even taking my points. I have no idea what to do. Thanks!

[regal void]

@deft yoke Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[spare shale]

Keep in mind it can take up to 24 hours to receive anything you redeemed. If it's been that long, check your order history on the redemption page of the Rewards site and it'll either give the option to resend it or it'll list the code there. If not, contact Rewards support.

[deft yoke]

I understand that it takes 24 hours to receive it, but it won't let me redeem it.

Usually it will take the points out immediately

[spare shale]

Then you'll need to contact Rewards support