#Setting region to proper place.

1 messages · Page 1 of 1 (latest)

strong gate
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my friend is trying to buy a game and it says he cannot buy it because it says hes in the us but we both live in canada how do i fix this

vocal stratusBOT
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@strong gate Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

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sinful steeple
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contact official support

sullen apex
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MS made region rules very strict lately, your ip has to be the same as your account country.

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And they ban for bypassing their rules at that.

zinc solar
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Rumbly is correct, you need to contact official support to get them to change this on your account.

onyx jolt
sullen apex
zinc solar
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... can we keep the chat to the actually helping the support person ? 😅

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who if they cant set their region correctly need to contact support. it happens occasionally