#Trouble linking Minecraft account

1 messages · Page 1 of 1 (latest)

nimble river
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Hello, I recently redeemed one of the Minecraft gift cards that comes with both the Java Edition and the Bedrock Edition. I entered the code on my laptop and successfully claimed it using the same Microsoft account that I also use on my Xbox. Everything shows up correctly on my PC, but when I try to open Minecraft on my Xbox, the system acts as if I don’t own the game and tells me I need to purchase it again.

Could you please help me figure out why my Xbox isn’t recognizing the redemption, even though I used the same account for both devices? Thanks!

green anchorBOT
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@nimble river Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

sharp fulcrum
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That game is not Play Anywhere. Since you bought the PC version, it will only work on PC. You need the Xbox version if you want to play on Xbox.

nimble river
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Ah thanks bro