#Xbox app not allowing me to sign in

1 messages · Page 1 of 1 (latest)

coral bolt
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Whenever I try to sign into the Xbox app, I'm greeted with a loading screen that loops forever and no prompt to allow me to sign in shows up.

marble nestBOT
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@coral bolt Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

coral bolt
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What did you try to do and what happened? - I was trying to get into my Minecraft launcher since the 'sign in with Microsoft' option wasn't working but in the process, I signed out of the Xbox app in order to sign back in and check if that changed anything but it also wouldn't allow me to sign in to that app as well.

What have you tried to do to fix it already? - I tried all of the steps I found online, which were like installing all of the xbox related apps again, resetting and repairing them in settings, making sure they're set to automatic on services, installing a older version of Xbox Identity Provider and updating it, and none of those seemed to work. At one point in my minecraft launcher it gave a Deep Ocean error only when run as Administrator. I'm assuming that the problem with signing into microsoft is the same on Minecraft Launcher and the Xbox app since you nee to use 'sign in with Microsoft' on both.

Have you searched the error code or for similar problems? - I've tried and I was met with the solutions I tried above and some command line prompts which I tried and that also didn't work. Most people on those forums however either went into a private chat with a live service member or had their problem solved.