#Xbox battery pack not working

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dire fractal
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Hi i just bought yesterday the xbox controller charging pack the official one and even though i left it charging for over 4 hours the battery is still empty and whenever i unplug it the controller doesnt work without the cable can anyone help me

winter currentBOT
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@dire fractal Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
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  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

lyric gull
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On the dashboard, you can check the battery status to see if it’s charging.