#Xbox Gamepass games won't launch, pops up a black screen for 2-3 seconds then crashes to desktop

1 messages · Page 1 of 1 (latest)

fierce fable
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Hey, I've been getting this infuriating error while launching any Gamepass game lately. I click play, the Xbox app splash screen for the game opens, goes through the motions (Syncing data, loading game), it kicks up a black screen for 2-3 seconds and the whole thing crashes to the desktop. I have tried every single fix I could find on google, including but not limited to,
-Uninstalling and reinstalling the Xbox app, both from the store and from an external source and updating it to match the latest version
-Syncing system clock and enabling auto sync
-Using GameRepairTool
-Uninstalling and reinstalling GPU drivers (including DDUing)
-Checkdisk
-Checking my windows image integrity with DISM
-Complete uninstall and reinstall of the games that fail to launch

Basically tried everything barring a full reinstall of windows and I am losing my mind. I will leave my system specs, app versions and Event Viewer logs below, any help would be very much appreciated

PC SPECS
Windows 10 pro (10.0.19045 Build 19045)
AMD Ryzen 5600X
32GB RAM
Nvidia GTX 3060ti (Driver version 576.88)

XBOX APP VERSIONS
Xbox app version : 2507.1001.9.0
Gaming services : 30.103.10001.0
Game bar : 7.325.7090.0

Event viewer logs at this link : https://pastebin.com/FHENsqav
Couldn't paste them here would have made the message too long

deep pagodaBOT
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@fierce fable Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

uneven pier
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I have the same problem too for over a week now. Reported to xbox but no answer. Weird is that all the games i've downloaded were playable before this fatal error thing happened suddenly.

lethal crag
uneven pier
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yeah i've tried deleting the game and app, redownloading and running the repair tool and still it doesn't work. Also, i tried uninstalling the latest Nvidia driver and downloaded a previous version, no luck too.

#

oops, looks like i replied to someone else's message lol. but anyways, i tried every solutions available and no luck playing the games.

fierce fable
fierce fable
delicate wyvern
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Looks like there’s a updated GPU driver

uneven pier
uneven pier
fierce fable
uneven pier
fierce fable
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These are my windows specs if it helps