So for starters I would like to say that this is my father's game pass. He shares it with me. He has the console set as home console but I play on my account. I've been able to play for awhile now but 2 days ago we added another card so I could buy Gotham knights. Then after I bought the game I removed his card because he said too. But sense then I haven't been able to play game pass games online. For example I can't play Gotham knights multiplayer. I cant play Minecraft multiplayer. I cant play battlefront 2 online modes. But I can play games like marvel rivals and roblox, as well as play the first three games i mentioned, on single player modes. Not sure what to do. Kinda upset. I've removed my account and added it back. Turned my wifi of and back on. I've went to his profile and the subscription is still active. I can also still download game pass games. I've done the thing that clears your cache. I've made sure its set to his home xbox. Not sure what to do here. Any help would be amazing.
#Xbox game pass problems
viral remnant
nova aspenBOT
@viral remnant Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.
To help us help you, make sure to answer:
- What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
- **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
- Have you searched the error code or for similar problems? (Tell us what you found.)
If you don’t answer these, you might not get a response.
viral remnant
Well i awnser all that but. I've done all the searching possible. I've went to other websites like the official website and did what it all said. The model is a series s. I've stated ehat ive tried to do to fix it.
worldly tiger
Users have been reporting there's a bug with home xbox. I haven't seen xbox make a post about it. But users have said factory resetting the xbox with keep data selected fixed the issue.
viral remnant
That removes the accouns as well im guessing.
ebon cape
yes
patent sonnet
Factory resetting did not work for me
ebon cape
Factory resetting did not work for me
has mentioned above users have been reporting it contact support
Thats how things like this get picked up and reported to the right people.
viral remnant
It worked! Thank yall so much! I've finnaly able to play again!
ebon cape
by the way i would not keep resetting has you use all of your home xbox allowance