#I bought ultimate but it wont redeem

1 messages · Page 1 of 1 (latest)

grave lynx
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I bought an xbox ultimate gamepass subcription code but when i go to renew it i am forced to 'upgrade' from my core membership asking for a further 14.99 although the code is valid

tight hollowBOT
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@grave lynx Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

solemn snow
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if you brought the code from a store then you can just go to xbox.com/redeem and your current core will be converted into gamepass ultimate

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if you try and renew from the xbox store it will charge you

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has your buying a month