xbox play anywhere problem | XBOX | Page 1

uneven reef Jul 15, 2025, 4:56 PM

#

on my old xbox account which i dont have the console to anymore i own xenoverse 2 and many of the dlcs, xenoverse 2 is an xbox play anywhere game, so as instructed i went to the website and pressed install on my pc, it opened the app and it said i didnt own it in the app but on the website it said i did, i know i own this game as i used to play it alot and i know its on this account, i honestly dont know how id solve this, im just tryna get the dlcs back since i bought quite a bit of them

frosty tendonBOT Jul 15, 2025, 4:56 PM

#

@uneven reef Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
**What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

uneven reef Jul 15, 2025, 5:00 PM

#

pc version is windows 11, the console was an xbox one S

lime ginkgo Jul 15, 2025, 5:08 PM

#

Check your history that you own it on that account. https://support.xbox.com/en-US/help/subscriptions-billing/billing-payment-updates/check-xbox-purchase-history

#

Maybe you were playing it with gamesharing.

#

if you do own the dlc, take the order number and contact offical support

uneven reef Jul 15, 2025, 5:12 PM

#

i wasnt game sharing i assure u, i bought all of them from my own money and i owned the game myself

#

Also

#

i own many dlcs and what do u mean by take the number'

#

and where would i send it

#

@lime ginkgo

#

ohh orderr number mb

lime ginkgo Jul 15, 2025, 5:25 PM

#

yeah. Support probably won't be able to fix the issue right then, but they will open a ticket to review the issue on the account.

uneven reef Jul 15, 2025, 5:30 PM

#

i went to official support and started a chat

#

i honestly just want the game n dlc on my pc so i dotn have to rebuy it all and i can provide order numbers so

lime ginkgo Jul 15, 2025, 5:36 PM

#

uneven reef i went to official support and started a chat

go through the options and select the topics for your issue. xbox is huge, they use chat as a filter, so you get the right support for your issue.

#xbox play anywhere problem