Roblox not launching

[errant forum]

When a load a game on my main account is freeze but when I load on another account it works. How do I fix.

[jaunty nest]

@errant forum Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[errant forum]

I was trying to play a play on Roblox it said I need a family account so I added one and it won’t load but on my another accounts the game loads

[cursive sluice]

please don't hijack someone else support thread. Please read the pinned thread and read the guidelines before creating your own thread.

Roblox not launching