#Controller disconnection issue

1 messages · Page 1 of 1 (latest)

acoustic mural
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So my dad is having an issue where everytime he plays a game on his Xbox series s, his controller will disconnect from the game everytime and we don't know what's causing the issue. he even bought new controllers and all of them do the same thing. Any idea on why it's doing that? if so let me know of a solution.

floral runeBOT
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@acoustic mural Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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