Hey guys redeemed all my points to get a $19 gift card, added it to my account and got like on screen confirmations telling me it was succesfully added. Checked my account 2 hrs later all my points gone and still got the same balance? Pls help is this js a visual glitch
#Rewards
lost seal
foggy prairieBOT
@lost seal Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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lost seal
And yes i restarted my console multiple times
lost seal
Itsbeen like 5 hrs guys😭
tight jolt
You need to reach out to official support for billing related issues:
https://support.xbox.com/contact-us/xboxdiscord
weary hemlock
Also it can take up to 24 hours to receive anything you redeem from Rewards. You can also check your order history on the redemption page of the Rewards site and it'll give the option to resend it or list a code there to redeem.