#Microsoft account balance

1 messages · Page 1 of 1 (latest)

charred loom
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so basically i bought 10 euros microsoft / xbox gift card yesterday and i redeemed it and when i check my balance it tells me i have 10 euros but when i try to buy 1000 vbucks which costs 6.99 pounds it wont let me use my balance , when i click add a way to pay it only gives me options like redeem gift card , use credit card or debit card and mobile phone stuff like that but not my balance , how can i get to use my balance’s money i really need this asap before the skin im trying to buy is gone from the shop , thanks :)

slate orioleBOT
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@charred loom Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
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charred loom
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i redeemed a 10 euro giftcard on my xbox one series s when i tried to buy the amount of vbucks i needed (1000 vbucks) which costed 6.99 euros it would not show me the use microsoft account balance , even when i clicked the add a way to pay it only showed: redeem a gift card , use credit or debit card , use mobile phone