Can’t play online after upgrading to ultimate

[wooden dragon]

Upgraded to ultimate and now I cannot play online. Anytime I try to, it sends me to the “pick a plan” page but then instantly says “no available offers”

[unkempt mason]

@wooden dragon Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[wooden dragon]

Tried logging in/out and restart, nothing changed

Can’t find anything online about it either

On Xbox series S

[cyan river]

try removing your account and readding it and when you say restart, you mean full restart not just turning it off?

[rare solstice]

This is happening to me also.
I've tried to power cycle the xbox, restart multiple times, sign out of my xbox account, sign in, checked for updates to console, checked for game update, tried playing other mutiplayer games as well and it just takes me back to the game pass page and then says no available offers.

It's just not recognising I have ultimate.

[cyan river]

I don't have ult so i cant really test it myself, can you or have you removed your account fully off your xbox and readded it to your xbox?

[oak prawn]

The same thing is happening to me, I bought Ultimate on Saturday and just today when I started playing it won't let me connect online to any game...