Request a call

[severe gulch]

I've been trying for 3 days to request a call and it always says it's unavailable, idk what's happening

[stray sun]

@severe gulch Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

• What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
• **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
• Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

[shut chasm]

if the call is not available you need to use one of the available options or select a other reason. Call backs are not available for every issue or region

[severe gulch]

Gotcha but my problem is, I have this account that a hacker got access too, he took my Xbox account aswell as somehow deleted my Microsoft account. I have visual proof that on my Xbox I still have the @ from my original email before it was changed to the hackers. I also have the messages in my thing that it was changed. There is no tutorial I saw to fix this, what do it do?

[stray sun]

Follow the instructions here if you believe your account has been compromised: https://support.xbox.com/en-US/help/account-profile/manage-account/compromised-account-solution

[shut chasm]

While I understand your issue and why this would cause you upset. The security of your account is on you. Microsoft provide several tools that combat that like 2 factor and for you to keep account details safe. Using 2 factor would mean a code is texted to a other security proof like a mobile email or App so no one can change it. But your option would be too follow that link above.

[severe gulch]

I understand, I guess I have to deal with it unfortunately. I will try my best to find a way to solve this.

[opal stone]

I know a way to help you get live chat option